Frequently Asked Questions
Everything you may want to know before ordering.
Product
What is the product used for?
It's a rechargeable RGB glow board for drawing, notes, learning, decor, and display — great for kids, teens, and adults.
Who can use it?
Kids, teens, and adults. It works for creative play, study notes, room decor, gifting, and cafe or hospitality display.
Is it rechargeable?
Yes. It has a built-in 1500mAh rechargeable battery and charges via USB-C (Type-C 5V/2A).
How long does it work per charge?
Between 8 and 13 hours of working time on a full charge.
How long does it take to charge?
About 3 to 4 hours for a full charge.
What is included in the box?
Board Only includes the LED board, 7 markers, a wiping cloth, and a charging cable. The Bundle adds extra color markers and 10 drawing papers.
Shipping
Do you deliver across the UAE?
Yes, we deliver across the UAE with free delivery.
How long does delivery usually take?
Orders are usually delivered within [CONFIRM: X–Y] working days across the UAE.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available across the UAE, alongside secure card checkout.
Orders
How can I track my order?
You'll receive a tracking link once your order ships. You can also use our Track Order page anytime.
Can I change my order after placing it?
If you need to change your order, contact us at support@meshkatliving.com within [CONFIRM: X hours] of ordering and we'll do our best to help before it ships.
Returns
What happens if my item arrives damaged?
If your item arrives damaged or defective, contact us at support@meshkatliving.com with your order number and a photo, and we'll arrange a replacement or refund.
How do returns or refunds work?
See our Returns & Refunds page for the full process, eligibility window, and refund timing.