FAQ

Product

What is the product used for?
It's a rechargeable RGB glow board for drawing, notes, learning, decor, and display — great for kids, teens, and adults. View the Meshkat rechargeable RGB glow board.

Who can use it?
Kids, teens, and adults. It works for creative play, study notes, room decor, gifting, and cafe or hospitality display.

Is it rechargeable?
Yes. It has a built-in 1500mAh rechargeable battery and charges via USB-C (Type-C 5V/2A).

How long does it work per charge?
Between 8 and 13 hours of working time on a full charge.

How long does it take to charge?
About 3 to 4 hours for a full charge.

What is included in the box?
Board Only includes the LED board, 7 markers, a wiping cloth, and a charging cable. The Bundle adds extra color markers and 10 drawing papers.

Shipping

Do you deliver across the UAE?
Yes, we deliver across the United Arab Emirates. Estimated delivery times are shown at checkout. Read our UAE shipping policy.

Orders

How can I track my order?
You'll receive a tracking link once your order ships. You can also track your Meshkat order anytime.

Can I change my order after placing it?
If you need to change your order, contact Meshkat support or email support@meshkatliving.com as soon as possible and we'll do our best to help before it ships.

Returns

What happens if my item arrives damaged?
If your item arrives damaged or defective, email support@meshkatliving.com with your order number and a photo, and we'll help arrange a replacement or refund.

How do returns or refunds work?
Read our 14-day returns and refund policy for the full process, eligibility, and refund details.